Scheduling Clerk / Office Assistant (AbleLiving Services)

Hamilton, Ontario, Canada Part-time

AbleLiving Services, a part of Thrive Group, is a non-profit organization providing personal support services to adults with disabilities living within their own home or one of our independent living facilities. Our clients direct and customize the services they receive and we support them to maximize their independence and enhance their quality of life. We provide services across the Golden Horseshoe in the Mississauga, Burlington, Stoney Creek and Hamilton communities.

Thrive Group is proud to announce that we have been certified as a GREAT WORKPLACE after a thorough and independent analysis conducted by Great Place to Work® Canada. This certification is based on direct feedback from employees, provided as part of an extensive and anonymous survey about the workplace experience.

Thrive Group is currently hiring a part-time Scheduling Clerk/Office Assistant to join our Binbrook team. Under the direction of the Program Manager, this position is responsible for providing a variety of customer service functions for AbleLiving Services (a part of Thrive Group).

Please note that our Binbrook location is not on a bus route.  A driver's license, reliable vehicle and/or other suitable transporatation would be mandatory for this position.

Job Type: Part Time (Approximately 16-24 hours per week)

Schedule: AbleLiving Services operates 7 days a week, this position would have a set schedule of shifts 6am-2pm & 1pm-9pm.       

As a Scheduling Clerk/Office Assistant, you will utilize computer software applications (specifically Kronos and CIMS) to help ensure staffling levels within the programs meet client needs. 

Duties include but are not limited to:

  • finding replacements for sick/emergency call ins in accordance with prescribed processes
  • verifying schedules and assigning shifts by managing calls from employees, recording reasons for no shows, or decline of shifts
  • inputting schedule changes, forwarding any time or scheduling conflicts and staffing availability issues to Leadership for resolution
  • responding to queries regarding schedules and availability from staff and Leadership
  • assisting with preparing and posting staff schedules
  • assisting with preparation of payroll, including timecards

In addition, this position may provide reception services at Binbrook and administrative support to the Leadership team

Requirements:

  • Secondary School diploma.  Education and work experience in the office administration field preferred.
  • Must be available for all shifts:  Days, Evenings, weekends and holidays.
  • Proven ability to achieve high levels of customer service and have a solution-focused approach to service are essential for this position.
  • Proficiency in Microsoft Word, Excel and PowerPoint.
  • Must be proficient in English and be able to communicate effectively both verbally and in writing.
  • Must possess excellent organizational skills, be able to maintain a high level of accuracy, attention to detail and multi-task effectively.
  • Previous experience working with scheduling systems is an asset - preference given to candidates with experience with Kronos and/or CIMS.

Please submit your resume and cover letter, quoting “Scheduling Clerk/Office Assistant”, in confidence, using the Apply feature below, or submit by fax at 905-383-7112

Thrive Group welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation in the completion of this application please contact the HR Department at 289-309-8477 or by email at hr@thrivegroup.ca.